Tel: 01772 915007 - Email: me@markapreston.com - Form: Book Me
Digital Growth Speaker for Service Excellence Events
When you organise a service excellence event, you want every person in the room to leave inspired to raise their standards. You want a speaker who understands how service shapes trust, loyalty, revenue, and reputation. You want someone who brings real world insight rather than theory. Someone who has lived through the pressure of delivering outstanding service at scale. Someone who simplifies the path forward so your audience feels confident, capable, and energised.
My name is Mark Preston and I am known as 'THE' Digital Growth Speaker. For more than twenty five years, I have built and scaled real businesses by focusing on one thing above all else. Creating exceptional customer experiences by connecting the right service dots. My work has always been grounded in understanding how people think, behave, and decide. And that is why my dot connecting message lands so deeply at service excellence events.
Why Service Excellence Organisers Choose Mark
Customer service professionals face enormous pressure...
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Customers expect more.
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Teams are stretched thin.
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Digital behaviour is changing.
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Competition is louder than ever.
Your audience wants clarity on how to deliver service that earns trust every time. They want someone who understands the whole journey, not just isolated interactions. They want a speaker who can show them where the real friction sits and how to remove it using simple and practical steps.
Everything I teach comes from experience in the trenches...
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I have scaled my own lead generation business serving hundreds of local businesses through a network of around one hundred and twenty websites.
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I have built and scaled my own multi office digital growth agency turning unknown businesses into trusted recognised brands.
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I have founded and grown a white label digital growth franchise network to more than fifty franchisees across the UK.
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I have trained hundreds of digital marketers around the world.
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I have scaled the digital ecosystem of the UK’s largest group of independent opticians from sixty five locations to more than five hundred while driving over fifty thousand quality appointments every month through organic service driven growth.
Your delegates want someone who understands that service excellence is not a department... It is a dot connecting mindset.
What Your Audience Takes Away
Service excellence and customer service audiences are united by a single desire...
>>> They want their customers to 'feel' valued, understood, and cared for.
Yet... many struggle because their service dots are disconnected...
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The digital experience does not match the in-person experience.
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The handover between departments lacks clarity.
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Customers fall through the cracks where no one is looking.
My talk or keynote helps them see the entire service ecosystem clearly for the first time.
Your delegates will walk away with...
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A deeper understanding of how service excellence is built through micro moments.
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Clarity on the invisible friction points damaging trust.
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A practical path to align service, marketing, sales, and operations.
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Confidence to create experiences that customers remember and recommend.
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A Connect Those Dots mindset that reveals service opportunities most businesses miss.
When people understand the real impact of these dots... their approach to service excellence transforms instantly.
The £1b Dot Connecting Growth Framework
At the heart of my talk or keynote is my £1b dot connecting growth framework. It was built through twenty five years of connecting digital and human service touchpoints across the businesses I have built and the organisations I have helped scale. It has generated more than one billion pounds in profitable revenue without paid marketing spend because it focuses on one simple truth...
>>> Great service creates great growth.
This framework helps your audience...
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See service excellence as a connected journey rather than a series of tasks.
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Identify the critical service dots that influence trust and loyalty.
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Create internal alignment so every team delivers the same standard.
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Spot missed opportunities that competitors fail to see.
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Build predictable growth by delivering exceptional service at every touchpoint.
It gives your event a message your delegates will remember long after the day ends.
Why Event Organisers Feel Safe Booking Mark
Service excellence and customer service events rely on speakers who inspire action while respecting the responsibility you carry. You need someone who turns up early, communicates clearly, stays flexible, and treats your event with professionalism and care.
Because I have run my own events and worked behind the scenes at large scale conferences hosting more than a thousand attendees, I understand exactly what you go through as an organiser. I know how important it is to book someone you trust. Someone who removes stress, not adds to it. Someone who delivers every time.
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You get a safe pair of hands.
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You get clarity.
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You get commitment.
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You get a talk or keynote that resonates with every person in the room.
Perfect For...
What Happens Next...
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Service excellence events
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Customer service and support conferences
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Client experience summits
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Operational excellence gatherings
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Customer loyalty and retention events
Share your event date and what you want your audience to take away. I will shape a talk or keynote that aligns with your goals and gives your delegates the clarity, confidence, and practical tools they need to deliver outstanding service at every stage of their customer journey... the dot connecting way.