Digital Growth Speaker for Customer Journey Conferences

When you organise a customer journey conference, you are bringing together people who care deeply about how customers think, feel, and behave at every touchpoint. You want a speaker who understands that every decision a customer makes is shaped by the dots a business connects and the dots it fails to connect. You want someone who can translate complex digital behaviour into something clear and human. Someone your delegates trust. Someone you can trust.

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My name is Mark Preston and I am known as 'THE' Digital Growth Speaker. Everything I share comes from twenty five years of building and scaling real businesses by understanding the customer journey inside out. I speak with a level of honesty and simplicity that lands with audiences because my insights come from lived experience, not theory.

Why Customer Journey Event Organisers Book Mark

Customer journey professionals are under increasing pressure...

• Pressure to improve conversion in a world where attention is shrinking.

• Pressure to meet rising customer expectations.

• Pressure to unify digital, marketing, sales, and service teams who often work in isolation.

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Your delegates do not need another high level talk filled with jargon. They need someone who 'shows' them where the real friction sits and how to remove it. They want clarity. They want truth. They want a practical way to connect the dots across their digital ecosystem so customers feel understood at every step.

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That is why event organisers bring me in.

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My entire career has revolved around connecting customer journey dots inside real organisations...

• I have run a lead generation business serving hundreds of local companies through a network of around one hundred and twenty websites.

• I have built and scaled a multi office digital growth agency turning unknown businesses into trusted recognised brands.

• I have grown a white label digital growth franchise network to more than fifty franchisees across the UK.

• I have trained hundreds of professional digital marketers worldwide.

• I have transformed the digital ecosystem of the UK’s largest group of independent opticians, taking them from sixty five locations to more than five hundred while generating over fifty thousand quality patient appointments every single month entirely through organic growth.

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When customer journey professionals hear the real stories behind that growth, they understand why this message matters now more than ever.

What Your Audience Gains

Customer journey audiences want something simple...

• They want to know how to become the business customers choose.

• They want to understand the moments that shape trust.

• They want clarity on where they are losing people.

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My talk or keynote shows them exactly that.

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Your delegates will leave with...

• A deeper understanding of how customers think and move in a modern digital world.

• Clarity on the hidden gaps that silently push customers away.

• A practical plan to align their entire customer journey.

• Confidence to simplify rather than overcomplicate.

• A Connect Those Dots mindset that reveals opportunities they have never seen before.

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This is where the transformation happens. The noise disappears. The path becomes clear. The customer suddenly makes sense.

The £1b Dot Connecting Growth Framework

Every customer journey conference receives a talk or keynote built around my £1b dot connecting growth framework. It was shaped through twenty five years of studying why customers choose one business and ignore another. It exists because I spent decades building and scaling businesses that grew purely by connecting the dots their competitors missed. It has generated over one billion pounds in profitable revenue without paid marketing spend.

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This framework helps your audience...

• See their customer journey through a logical, joined up lens.

• Identify the key dots that influence trust, relevance, and buying decisions.

• Align marketing, sales, service, and leadership around one clear approach.

• Remove the friction that stops customers converting.

• Create a predictable flow of new customers by connecting what already exists.

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Customer journey professionals value this framework because it finally gives them a practical structure they can rely on.

Why Organisers Feel Safe Booking Mark

Running a customer journey conference is demanding. You need the right speaker to anchor the day. Someone dependable. Someone who delivers a message your audience will remember. Someone who makes your life easier.

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Because I have run my own events and worked behind the scenes at large conferences hosting more than a thousand attendees, I understand exactly what you are managing. I know the responsibility you carry. I know how important it is to choose a speaker who shows up early, communicates clearly, adapts without fuss, and treats your event with respect.

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• You get a safe pair of hands.

• You get reliability.

• You get calmness when you need it.

• You get a talk or keynote that lands with every person in the room.

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Organisers often tell me they felt relief the moment they booked me because they knew they were placing their trust in someone who understands their world.

Perfect For...

What Happens Next...